Most franchises are built around a manual.
We start with the numbers.
We help franchisors and franchise-ready businesses strengthen unit economics, operating standards and franchisee performance.
Based in New Zealand, working across Australia and international markets.
Confidential. No obligation. 30 minutes.
The Problem
Franchisee performance is not just a training problem.
It is often a financial model problem.
Many franchise performance problems begin with a weak commercial model, unclear operating standards or inconsistent accountability.
A network may look compliant on the outside while franchisees are losing profit on the inside.
“Before we document how the franchise should operate, we define the numbers it must produce.”
At Primi World—the multi-country restaurant franchise group I co-founded and helped grow to more than 45 locations—we first defined the staffing, food-cost and margin targets, then built the manuals and audit systems to deliver them consistently.
The Four-Layer Franchise Performance System
A franchise operations manual is not enough.
Profitable franchise growth requires four connected layers. Most franchise systems concentrate on the manual while the financial model, audit framework and accountability rhythm remain underdeveloped.
Who We Work With
Franchise consulting for three distinct situations.
Whether you need to fix franchise performance, build a franchise model or prepare an existing network to scale, there is a structured starting point for your situation.
For franchisors with inconsistent performance
Identify the margin gaps, reporting weaknesses and support issues holding the network back.
Starting point
Franchise Performance Audit™
For successful businesses preparing to franchise
Test the unit economics, royalty model and operating structure before expansion begins.
Starting point
Franchise Financial Foundation™
For franchisors preparing for wider growth
Strengthen reporting, governance and franchisee support before entering new markets.
Starting point
Franchise Performance System Design™
Franchise Performance 360™
Complete Franchise Network Visibility
See the complete picture behind franchise performance—the numbers, the operation and the franchisee.
Is the franchise unit financially healthy?
Profit · cashflow · labour · cost of sales · royalties · unit economics
What this reveals
Where profit is leaking and whether the commercial model is sustainable.
Is the franchise unit being run properly?
Customer experience · sales execution · brand standards · staff behaviour · compliance
What this reveals
Whether weak results are being caused by poor execution or inconsistent operating standards.
Is the franchisee doing what they should?
Accountability · leadership · training · implementation · engagement
What this reveals
Whether the gap is capability, behaviour or failure to act on agreed priorities.
Let's identify the right starting point.
Whether you are building, fixing or scaling a franchise, we will identify the most practical next step for your current situation.